Frequently Asked Questions

The following FAQ is designed for you, our users.  We hope you find it useful!  If you have suggestions for content we should place here, please let us know by sending us an email at

We support two types of video distribution over the Internet. The first is when you stream to a Content Distribution Network like YouTube Live, Akamai or Ustream. All of our encoders support RTMP and some support other protocols for streaming to a CDN.

The second method is streaming over the Internet from an encoder to a decoder and we have a solution for that as well with the B264 encoder paired with the BRD decoder. Please contact us for more details.

There are two high level applications for low latency solutions; Internet streaming and encoder/decoder(s) transport.

For Internet streaming we have solutions for RTMP and HLS low latency with CDNs like Wowza Cloud and Akamai. We also support RTMP with Adobe Media server.

For encoder/decoder solutions we have the B264 Encoder with the BRD Decoder. These can support a variety of protocols for point to point and point to multi-point transport over the Internet.

Please contact us for more details.

The software requires the date to be current in order for it to function properly. The date is not current due to a worn out mother board battery. You can manually change the date. If you keep the power cable plugged in it will keep the date. We can send you a new battery with instructions to replace the worn out one at no charge.

You don’t have to register your encoder. It will work perfectly fine. The registration server no longer works. Please send us an email at with your contact info and serial number and we will register your product for you. Please ignore that annoying message..

The first thing to check is the DNS entry. If you are using a static IP address for your encoder then this is a common problem.

If you are streaming to FaceBook Live we are seeing problems when the web site is blocked by your own IT group, check with them if this is the problem.

If it is not one of these two then please contact our support by emailing or using the contact form.

This is typically caused by the web services log file(s) getting too big.

Delete Files:
Use an attached keyboard/mouse/monitor to get to the windows desktop.
Find and delete all log files located under C:\inetpub\logs\LogFiles\W3SVC1. Some log files may be in use and won’t delete but this is OK. This will free up space on the hard disk.
Turn off logging:
Go to Start->Control Panel->All Control Panel Items->Administrative Tools->Internet Information Services (not the 6.0 one)
In the TreeView pane at left, find and select the Encoders Web Service item. Then, in the center pane, double-click the Logging option. In the right-hand pane, click the Disable button.

Repeat the above for the item Niagara in the left TreeView pane.

Note that the logging setting will be reversed by a factory restore.

Firmware Downloads

Right Click on the link and Select “Save Link As…”

B264 Encoder Firmware 3.0.4 please download here

BRD Decoder Firmware 1.0.9 please download here

SCX Plus Firmware for 9200, 9300 and 9400 models Version 4.12 rev 71073 here